Refund and Cancellation Policy

Femloss (The Femloss Journey) costs $365/year and is charged as one annual payment.

Any reference to "about $1/day" on the website is only a cost comparison for the $365 annual price. Members are not charged weekly and are not enrolled in a monthly subscription.

Membership access begins immediately after successful payment and renews automatically each year at $365 unless cancelled before the renewal date.

A member may cancel future renewals at any time by emailing support@femloss.com or from her account. Cancelling stops the next annual renewal — the current membership continues until the end of the paid term.

Refund eligibility for the first 12 months of membership is governed by the Femloss Participation Guarantee. Members who complete their first 12 months, actively participate in at least 80% of the required check-ins and agreed activities, follow the personalised guidance provided, and have not made measurable progress toward their agreed goals may request a full refund.

Full eligibility requirements, participation records, exclusions, deadlines, and the refund procedure are set out in the Participation Guarantee Terms.

Membership renews automatically each year at $365 unless cancelled before the renewal date. A member may cancel future renewals at any time by emailing support@femloss.com or from her account. Cancelling stops the next annual renewal; the current membership continues until the end of the paid term.

A member may also request that her account and access be closed at any time. Closing an account or cancelling a renewal does not, by itself, create eligibility for a full, partial, or prorated refund outside of the Participation Guarantee.

A member's decision to stop participating, completing check-ins, using the community, or accessing Femloss does not create eligibility for a refund outside of the Participation Guarantee.

If a member believes that a charge was duplicated or made without authorisation, she should contact support@femloss.com as soon as possible.

Femloss will investigate the payment and correct any verified billing error.

Members are encouraged to contact Femloss first regarding billing concerns so the team has an opportunity to investigate and resolve the matter.

Nothing in this section limits any rights available through applicable consumer or payment laws.

If Femloss terminates a membership without a serious violation by the member, Femloss may provide an appropriate prorated refund for unused complete months.

If access is terminated because of fraud, harassment, threats, account sharing, illegal activity, unauthorised redistribution of Femloss materials, or another serious violation, a refund will not normally be provided, except where required by law.

Approved refunds will normally be submitted to the original payment method within 7–10 business days.

The member's bank or payment provider may require additional time to display the refund.

Nothing in this policy removes consumer rights that cannot legally be excluded under the laws applicable to the member.

For refund, cancellation, or billing questions, email support@femloss.com.