Femloss Participation Guarantee Terms

The Femloss Participation Guarantee is a commitment to members who complete their first 12 months of Femloss with consistent participation. It is not a promise of a specific weight-loss outcome, body change, or medical result.

To remain eligible for the Participation Guarantee, a member must actively complete at least 80% of the required Femloss activities during their first 12 months of membership, including:

• Weekly structured check-ins
• Agreed weekly focus areas and habits
• Recommended nutrition and movement guidance for the phase
• Community participation as outlined at onboarding

Participation is measured across each four-week period of the 12-month journey, not as a single end-of-year average.

Participation is recorded through completed check-ins, submitted activity logs, and recorded interactions inside the Femloss platform and community. Members can review their own participation record at any time and are encouraged to raise discrepancies as they occur.

Measurable progress refers to objective changes in the goals agreed at the start of the member's Femloss journey, which may include measurements such as body weight, body measurements, consistency metrics, habit completion, or fitness benchmarks recorded during the program.

Subjective feelings, comparisons to other members, or unstated personal expectations are not considered measurable progress for the purposes of this guarantee.

A member requesting the Participation Guarantee refund may be asked to provide:

• Their starting and current measurements as recorded in Femloss
• Their participation record for the full 12 months
• Any guidance updates or adjustments accepted during the year
• Confirmation that the personalised guidance provided was actually followed

Femloss does not diagnose, treat, or prescribe. The Participation Guarantee does not apply where lack of progress is connected to untreated or unmanaged medical conditions, prescribed medications that affect weight, pregnancy or breastfeeding, eating disorders, or other clinical factors that should be addressed by a qualified healthcare professional.

Members are responsible for following medical advice from their own healthcare providers throughout their Femloss membership.

A Participation Guarantee refund must be requested in writing within 30 calendar days after the end of the member's first 12 months of membership. Requests submitted outside this window are not eligible under this guarantee.

A member is not eligible for the Participation Guarantee if:

• They have not completed at least 80% of the required participation measured per four-week period
• They did not follow the personalised guidance provided through Femloss
• Their account was suspended or terminated for a violation of the Terms or community rules
• They cancelled their membership during the first 12 months
• They requested or received another refund related to the same membership term

The Participation Guarantee applies only to the member's first 12 months of Femloss. Renewal payments for subsequent years are not covered by this guarantee and are governed by the standard Refund and Cancellation Policy.

A member who believes they meet all of the requirements above may submit a refund request by emailing support@femloss.com with the subject line "Participation Guarantee request". The Femloss team will review the participation record and progress evidence and respond in writing within 14 business days.

These terms are a working draft prepared for legal review. They will be finalised before the Participation Guarantee is publicly activated. Until activation, no refund obligation under this guarantee is binding on Femloss.